07/10/21 We had a wonderful experience at this emergency vet. They were the only ones willing to take a look at Peyton. Every other emergency vet near us was at capacity, or only taking life or death situations. We are so grateful that Rochester Emergency Center would take him! The woman that greeted me at t... (more) - Peyton's Owner [Avg. Score: 5.0
07/05/21 It meant a lot to me to have a Dr. that runs her practice by the "Golden Rule."
My dog's health took a turn for the worst, the Dr. T. told me "this is what she would do."
I did exactly what the Doctor said, and we are now on the road to recovery.
Staff is outstanding. When I ... (more) - Buddy [Avg. Score: 5.0
06/26/21 Dr. Robertson and her staff were comforting and very helpful during their time with us and Max. Though it didn’t turn out with a great outcome having Max pass I am so glad that we came here because of the love and concern they showed Max in his final hours. Thank you all so much for helping ... (more) - Max's Owner [Avg. Score: 5.0
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06/24/21 We were very nervous about Max, he was very old and we knew we didn't have a long time to enjoy being with him. The staff gave us the options but reminded us about the quality of his life and what we might want to consider. Even though it was a tough decision, we made the best one we could. The Doct... (more) - Max's Owner [Avg. Score: 5.0
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06/18/21 amazing caring comforting staff.....perfect visit and outcome.....Thank You
- ashley's Owner [Avg. Score: 5.0
]
06/17/21 Having to euthanize my 15 year old Min-Pin (Bentley) was very hard. They made me and my dog feel comfortable and gave me all the time I needed to stay with my dog one last time. - Bentley's Owner [Avg. Score: 5.0
06/02/21 I deeply appreciate the professionalism and compassion of your staff during Dexter's final illness.
Your performance and empathy made a difficult situation far more bearable. - Dexter's Owner [Avg. Score: 5.0
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06/01/21 Staff and doctors were very professional and caring of Bear’s situation. Dr. Collins was responsive to Bear’s ongoing condition and quick to contact me when it became apparent that surgery was in Bear’s best interest. Overall, I am very satisfied with the way in which both the st... (more) - Bear's Dad [Avg. Score: 5.0
05/28/21 There are not enough words to express our gratitude for this facility and the staff who work there. We were suddenly in need of immediate care for our Doogie at 3:30 in the morning May 22, 2021. The vet who answered our call was caring and concerned about our dogs sudden health issue. We rushed to t... (more) - Doogie's Owner [Avg. Score: 5.0
05/18/21 When I was unable to get my new guinea pig in to any other clinic AEC told me to bring him in. They were very upfront about there being a wait but it was a lot shorter than originally stated on the phone. It was very organized for it being during a pandemic. They did everything they could to get our... (more) - Picasso's Owner [Avg. Score: 5.0
Peyton
We had a wonderful experience at this emergency vet. They were the only ones willing to take a look at Peyton. Every other emergency vet near us was at capacity, or only taking life or death situations. We are so grateful that Rochester Emergency Center would take him! The woman that greeted me at t... (more) - Peyton's Owner [Avg. Score: 5.0
Buddy
It meant a lot to me to have a Dr. that runs her practice by the "Golden Rule." My dog's health took a turn for the worst, the Dr. T. told me "this is what she would do." I did exactly what the Doctor said, and we are now on the road to recovery. Staff is outstanding. When I ... (more) - Buddy [Avg. Score: 5.0
Max
Dr. Robertson and her staff were comforting and very helpful during their time with us and Max. Though it didn’t turn out with a great outcome having Max pass I am so glad that we came here because of the love and concern they showed Max in his final hours. Thank you all so much for helping ... (more) - Max's Owner [Avg. Score: 5.0
We were very nervous about Max, he was very old and we knew we didn't have a long time to enjoy being with him. The staff gave us the options but reminded us about the quality of his life and what we might want to consider. Even though it was a tough decision, we made the best one we could. The Doct... (more) - Max's Owner [Avg. Score: 5.0
amazing caring comforting staff.....perfect visit and outcome.....Thank You - ashley's Owner [Avg. Score: 5.0
Having to euthanize my 15 year old Min-Pin (Bentley) was very hard. They made me and my dog feel comfortable and gave me all the time I needed to stay with my dog one last time. - Bentley's Owner [Avg. Score: 5.0
Dexter
I deeply appreciate the professionalism and compassion of your staff during Dexter's final illness. Your performance and empathy made a difficult situation far more bearable. - Dexter's Owner [Avg. Score: 5.0
Staff and doctors were very professional and caring of Bear’s situation. Dr. Collins was responsive to Bear’s ongoing condition and quick to contact me when it became apparent that surgery was in Bear’s best interest. Overall, I am very satisfied with the way in which both the st... (more) - Bear's Dad [Avg. Score: 5.0
Doogie
There are not enough words to express our gratitude for this facility and the staff who work there. We were suddenly in need of immediate care for our Doogie at 3:30 in the morning May 22, 2021. The vet who answered our call was caring and concerned about our dogs sudden health issue. We rushed to t... (more) - Doogie's Owner [Avg. Score: 5.0
Picasso
When I was unable to get my new guinea pig in to any other clinic AEC told me to bring him in. They were very upfront about there being a wait but it was a lot shorter than originally stated on the phone. It was very organized for it being during a pandemic. They did everything they could to get our... (more) - Picasso's Owner [Avg. Score: 5.0