04/09/19 Thank You for all your love and compassion during our difficult time. Riley was part of our family and you made us feel that she was important to you also. Thank you for helping during and after our visits. Keeping us updated during her stay. - Riley's Owner [Avg. Score: 5.0
03/31/19 I appreciate the staff and Dr’s at AEC. Rochester. The decision to keep her overnight for further observation and testing definitely made us feel better as see had diarrhea and vomit for 5 days prior. We were seen quickly and every question I had was answered. I only wish they were closer t... (more) - Zoey's Owner [Avg. Score: 5.0
02/27/19 From the phone call, to the very very end....I was VERY pleased with their care and service. Courtney did an exceptional job, and made it very clear with each step how everything would go. Vegas is home now and I am very comfortable recommending this place to anyone that needs an emergency/stat proc... (more) - Vegas 's Owner [Avg. Score: 5.0
]
01/14/19 thank you for saving stars life she is so healthy now - star's Owner [Avg. Score: 5.0
]
12/02/18 We brought in our very ill dog on Thanksgiving and unfortunately lost her that day. We were so grateful for the caring staff at the Novi Emergency Center. They were informative and thorough, while being patient, kind, and empathetic. They even sent us a sympathy card afterwards signed by all of the ... (more) - Ginger's Owner [Avg. Score: 5.0
11/19/18 AEC was great! Showed genuine care and compassion for our dog and for us. They carefully explained the diagnosis and our choices moving forward. We have great confidence in their diagnosis and in their recommended plan to help our dog. Highly recommend AEC! - Ginger's Owner [Avg. Score: 5.0
11/13/18 We brought our collie Sadie in...she was in critical condition...she received immediate care and medical attention...Dr.Collins was excellent...as were all the Vet Techs and ancillary staff. Unfortunately all our love,money or intensive medical treatment could not save our baby girl.We were shown co... (more) - Sadie's Owner [Avg. Score: 5.0
]
10/13/18 Exceptional service.Night and day difference between this facility and the Brighton pet hospital. We're ecstatic to find a competent emergency service. Thanks to everyone - Wyatt's Owner [Avg. Score: 5.0
]
10/06/18 Maya was so well taken care of at your facility. We are so thankful for the wonderful work you did saving Maya’s life after her mushroom toxicity. Your staff is wonderful with in person and phone calls up to an hour in length answering our questions, explaining her prognosis and easing our wor... (more) - Maya's Owner [Avg. Score: 5.0
09/04/18 After attempting multiple treatments for kidney disease with our veterinarian, Dr. Baylis, our beloved cat Izzy took a turn for the worse on Sunday of Labor Day weekend. We brought her to the Animal Emergency Center in Rochester that night and received the most compassionate and caring care for bot... (more) - Izzy's Owner [Avg. Score: 5.0
Riley
Thank You for all your love and compassion during our difficult time. Riley was part of our family and you made us feel that she was important to you also. Thank you for helping during and after our visits. Keeping us updated during her stay. - Riley's Owner [Avg. Score: 5.0
Zoey
I appreciate the staff and Dr’s at AEC. Rochester. The decision to keep her overnight for further observation and testing definitely made us feel better as see had diarrhea and vomit for 5 days prior. We were seen quickly and every question I had was answered. I only wish they were closer t... (more) - Zoey's Owner [Avg. Score: 5.0
Vegas
From the phone call, to the very very end....I was VERY pleased with their care and service. Courtney did an exceptional job, and made it very clear with each step how everything would go. Vegas is home now and I am very comfortable recommending this place to anyone that needs an emergency/stat proc... (more) - Vegas 's Owner [Avg. Score: 5.0
thank you for saving stars life she is so healthy now - star's Owner [Avg. Score: 5.0
We brought in our very ill dog on Thanksgiving and unfortunately lost her that day. We were so grateful for the caring staff at the Novi Emergency Center. They were informative and thorough, while being patient, kind, and empathetic. They even sent us a sympathy card afterwards signed by all of the ... (more) - Ginger's Owner [Avg. Score: 5.0
Ginger
AEC was great! Showed genuine care and compassion for our dog and for us. They carefully explained the diagnosis and our choices moving forward. We have great confidence in their diagnosis and in their recommended plan to help our dog. Highly recommend AEC! - Ginger's Owner [Avg. Score: 5.0
Sadie
We brought our collie Sadie in...she was in critical condition...she received immediate care and medical attention...Dr.Collins was excellent...as were all the Vet Techs and ancillary staff. Unfortunately all our love,money or intensive medical treatment could not save our baby girl.We were shown co... (more) - Sadie's Owner [Avg. Score: 5.0
Exceptional service.Night and day difference between this facility and the Brighton pet hospital. We're ecstatic to find a competent emergency service. Thanks to everyone - Wyatt's Owner [Avg. Score: 5.0
Maya was so well taken care of at your facility. We are so thankful for the wonderful work you did saving Maya’s life after her mushroom toxicity. Your staff is wonderful with in person and phone calls up to an hour in length answering our questions, explaining her prognosis and easing our wor... (more) - Maya's Owner [Avg. Score: 5.0
Izzy
After attempting multiple treatments for kidney disease with our veterinarian, Dr. Baylis, our beloved cat Izzy took a turn for the worse on Sunday of Labor Day weekend. We brought her to the Animal Emergency Center in Rochester that night and received the most compassionate and caring care for bot... (more) - Izzy's Owner [Avg. Score: 5.0