AEC thanks the clients below for their feedback and comments. If you would like to leave a comment or upload a photo of your pet, please click here.

08/11/20
I'm so extremely pleased with your services. Being a Sunday night and dealing with covid, you still were able to save the rest of Paisleys puppies, did it with great efficiency and we were able to take them all home in 4 hours, with mom and puppies doing fantastically. Her incision is small, ... (more) - Paisley's Owner [Avg. Score: 4.9
]
07/29/20
My dog needed her eye removed. I had been to another ER location a couple days before and had a horrible experience so I was skeptical coming here. The staff took her in right away to make sure she had pain medication and could be evaluated right away. They had excellent communication throughout the... (more) - Suzy's Owner [Avg. Score: 5.0
]
07/23/20
I never do reviews. I had to! The care this office showed was hands down the best emergency care service I’ve ever had between my dog and cats! I’ve been to my fair share unfortunately (with a lot of health issues). I’ve never felt more at ease. It’s crazy because I couldn&rs... (more) - Fiona 's Mommy [Avg. Score: 5.0
]
07/22/20
[Response from owner: Thanks for taking the time to talk with me about your experience. This was an unfortunate series of 3 consecutive euthanasia cases, including one hospitalized patient whose owner had elected euthanasia after you arrived. I apologize for any miscommunication as our receptionist ... (more) - Laci's Owner [Avg. Score: 3.6
]
07/09/20
very busy, but kept us informed. We just moved to the area a few days ago. Always scary when you don't know what is wrong with your small dog, but AEC was wonderful!! - Paisley's Owner [Avg. Score: 4.6
]
06/22/20
We are first time guinea pig owners but did a lot of research before getting our boys. We know they can be very good at hiding health issues so when we noticed things were a little off with Inosuke we knew we had to take him in. Dr. Youatt was fantastic at explaining what was wrong with him and how ... (more) - Inosuke 's Owner [Avg. Score: 5.0
]
06/03/20
If you’re looking for an honest emergency vet that truly cares about your pets well being and is reasonably priced- come here! After a horrific experience at another emergency vet, I got in contact with my regular vet who recommended that I take him here ASAP. The communication from staff, kno... (more) - Skeeter's Owner [Avg. Score: 4.9
]
06/02/20
I’m still blown away by this office. I’m always terrified of taking my cat to a new vet, but this office was recommended by my primary veterinarian and this will be my new place for emergencies. Every single person I spoke to was helpful. I felt that the veterinarian who saw my cat actua... (more) - Ellie's Owner [Avg. Score: 5.0
]
05/28/20
This was our first time visiting this clinic and I can’t say enough amazing things! Although the wait was long (totally understandable, especially during COVID-19) it wasn’t nearly as long as other emergency vets I have visited. Everyone was super friendly, knowledgeable, and caring. Th... (more) - Luigi's Owner [Avg. Score: 4.9
]
05/25/20
I brought Kirby my galah cockatoo into AEC Rochester because of a broken blood feather. I had managed to stop the bleeding at home but could not pluck the feather since Kirby is very rowdy, the staff were very understanding and helpful with the entire situation. They put him under and plucked the fe... (more) - Kirby's Owner [Avg. Score: 4.8
]