06/06/25
They were awesome with our dog. We called about an hour before bringing her in and they saw us quickly and proficiently. Our dog is wary sometimes of people and vets. Being a Shiba Inu they come with drama ready. They handled her great and we were very pleased with the doctor and staff - Yuki's Owner [Avg. Score: 5.0 ]

05/19/25
We cannot express the gratitude we have for AEC. When we were in crisis with our pup they didn't hesitate to have us bring him in. Communication was open and honest about the possibility of a long wait and kept informed of where we were in line. Our pup felt comfort and secure and went with staff wi... (more) - Tugs grateful family [Avg. Score: 5.0 ]

02/27/25
Three years ago they saved my little Frenchie and this week they helped her cross the rainbow bridge. Very kind companionate and patient. They helped make a horrible situation peaceful and loving. I will forever be grateful for both experiences. I highly recommend for any needs. - Olive's Owner [Avg. Score: 4.8 ]

01/31/25
I can't say enough wonderful things about the medical team at AEC-Novi. They were kind, helpful and compassionate. We knew our 14 year old Barney was suffering through several serious health issues when we rushed him to AEC-Novi. After a medical assessment, the Vet provided several options. We made... (more) - Barney's Owner [Avg. Score: 5.0 ]

01/20/25
We came in with our very ill little guy. Everyone here took care of us and our doggie. We were taken care of right away.,and our sick guy received emergency treatment promply. His needs were met,and I truly believe their care and actions saved our sick boy. Kudos to you all, and thank you for your o... (more) - Bentley 's Owner [Avg. Score: 5.0 ]

01/02/25
If I could have rated my entire experience higher than 5, I would have. I can not say enough great things about our experience with the Novi team. We had an emergency with our Golden Retriever Kallie on Christmas Eve and while we had to make the decision to let her go (she had failed in health due t... (more) - Kallie's Owner [Avg. Score: 5.0 ]

12/15/24
On 12/4/24 Sweetie, my rabbit, and I arrived around 12:05 noon. We were immediately greeted by Katie. Katie had a calming, relaxed, perky, upbeat personality. She provided excellent customer service and smiled the entire time we were there. She was the balm in my stressful situation. Elizab... (more) - Sweetie's Owner [Avg. Score: 5.0 ]

11/03/24
The front desk staff were welcoming and knew we were coming as I called ahead. Dr. Brink was warm and wonderful with our dogs urgent medical condition. The veterinarian ( did not catch his name) was kind and warm at the end as well. However, the technician by the name of Melinda, I believe, was awfu... (more) - Aurora's Owner [Avg. Score: 4.4 ]

10/10/24
All the staff was so kind, attentive, and transparent while taking care of my dog who had severe diarrhea and vomiting from a bug. It came on so quickly and I was very concerned. Everyone was extremely caring of Stormy, informative with treatment options. It was best she stayed overnight for treat... (more) - Stormy's Owner [Avg. Score: 5.0 ]

09/09/24
We have been to a few animal emergency hospitals that were closer to us in the past with an ok experience. The last time we called with an emergency, they informed us on having a 4 to 6 hour wait time. I found AEC-Novi online and called. AEC-NOVI said they could get her right in after our 45-minute... (more) - Caragh's Owner [Avg. Score: 5.0 ]