11/03/24 The front desk staff were welcoming and knew we were coming as I called ahead. Dr. Brink was warm and wonderful with our dogs urgent medical condition. The veterinarian ( did not catch his name) was kind and warm at the end as well. However, the technician by the name of Melinda, I believe, was awfu... (more) - Aurora's Owner [Avg. Score: 4.4
10/10/24 All the staff was so kind, attentive, and transparent while taking care of my dog who had severe diarrhea and vomiting from a bug. It came on so quickly and I was very concerned. Everyone was extremely caring of Stormy, informative with treatment options. It was best she stayed overnight for treat... (more) - Stormy's Owner [Avg. Score: 5.0
09/09/24 We have been to a few animal emergency hospitals that were closer to us in the past with an ok experience. The last time we called with an emergency, they informed us on having a 4 to 6 hour wait time. I found AEC-Novi online and called. AEC-NOVI said they could get her right in after our 45-minute... (more) - Caragh's Owner [Avg. Score: 5.0
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08/25/24 We rushed our dog Panama to AEC Novi in the early evening hours after calling around to several emergency vets in the area and being told they were at capacity and that we were better off going somewhere else if she needed to be treated urgently. When we first called AEC, they made it clear that Pan... (more) - Panama's Owner [Avg. Score: 4.9
08/13/24 We brought our cat into this establishment, and we feel that the care he got over the 2 days he was there was excellent. We got updates twice a day, and even though our cat could not be saved, we would absolutely bring any of our other animals here if they needed care. Dr. Robertson was patient, kin... (more) - Boomer's Owner [Avg. Score: 5.0
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06/25/24 Kudos to Dr. Hughes and your staff at Rochester! We wish you could be the primary care provider for Sadie, and our other dog Maizey. You folks do a great service and make pet owners very comfortable while their pet is in your care! - Sadie's Owner [Avg. Score: 5.0
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06/22/24 Caitlyn(Kaitlyn) at the Novi office was very nice and helpful on the phone. She called this Rochester location so I could take my pet back to my "close to home" office. Very kind employee! - BeBop's Owner [No Survey Response]
06/20/24 I cannot recommend AEC (Rochester) highly enough. They agreed to see our dog, Murphy, shortly after midnight on June 16, and quickly diagnosed him with severe pancreatitis. It was our first encounter with this, but they acted swiftly and confidently in demonstrating to us it was not their first! The... (more) - Murphy's Owner [Avg. Score: 5.0
06/14/24 Staff was great. It was busy so I'm giving the extended wait grace and a 3. If we are going to be in a room for hours, could ya give us something better to sit on please. Your "client comfort" would get a resounding 1. Plastic? Wood? Hard benches and chairs. Ughh. Do better for distres... (more) - Chloe's Owner [Avg. Score: 4.5
06/11/24 From receptionist to tech to vet, all were compassionate, knowledgeable and efficient. Like a human ER, patient is triaged immediately upon arrival so most urgent cases are treated first.
Wait times can be long and cost can be high, but the care provided is priceless.
I was confident my dog was... (more) - Tuna's Owner [Avg. Score: 4.8
Aurora
The front desk staff were welcoming and knew we were coming as I called ahead. Dr. Brink was warm and wonderful with our dogs urgent medical condition. The veterinarian ( did not catch his name) was kind and warm at the end as well. However, the technician by the name of Melinda, I believe, was awfu... (more) - Aurora's Owner [Avg. Score: 4.4
Stormy
All the staff was so kind, attentive, and transparent while taking care of my dog who had severe diarrhea and vomiting from a bug. It came on so quickly and I was very concerned. Everyone was extremely caring of Stormy, informative with treatment options. It was best she stayed overnight for treat... (more) - Stormy's Owner [Avg. Score: 5.0
Caragh
We have been to a few animal emergency hospitals that were closer to us in the past with an ok experience. The last time we called with an emergency, they informed us on having a 4 to 6 hour wait time. I found AEC-Novi online and called. AEC-NOVI said they could get her right in after our 45-minute... (more) - Caragh's Owner [Avg. Score: 5.0
We rushed our dog Panama to AEC Novi in the early evening hours after calling around to several emergency vets in the area and being told they were at capacity and that we were better off going somewhere else if she needed to be treated urgently. When we first called AEC, they made it clear that Pan... (more) - Panama's Owner [Avg. Score: 4.9
Boomer
We brought our cat into this establishment, and we feel that the care he got over the 2 days he was there was excellent. We got updates twice a day, and even though our cat could not be saved, we would absolutely bring any of our other animals here if they needed care. Dr. Robertson was patient, kin... (more) - Boomer's Owner [Avg. Score: 5.0
Kudos to Dr. Hughes and your staff at Rochester! We wish you could be the primary care provider for Sadie, and our other dog Maizey. You folks do a great service and make pet owners very comfortable while their pet is in your care! - Sadie's Owner [Avg. Score: 5.0
Caitlyn(Kaitlyn) at the Novi office was very nice and helpful on the phone. She called this Rochester location so I could take my pet back to my "close to home" office. Very kind employee! - BeBop's Owner [No Survey Response]
Murphy
I cannot recommend AEC (Rochester) highly enough. They agreed to see our dog, Murphy, shortly after midnight on June 16, and quickly diagnosed him with severe pancreatitis. It was our first encounter with this, but they acted swiftly and confidently in demonstrating to us it was not their first! The... (more) - Murphy's Owner [Avg. Score: 5.0
Chloe
Staff was great. It was busy so I'm giving the extended wait grace and a 3. If we are going to be in a room for hours, could ya give us something better to sit on please. Your "client comfort" would get a resounding 1. Plastic? Wood? Hard benches and chairs. Ughh. Do better for distres... (more) - Chloe's Owner [Avg. Score: 4.5
Tuna
From receptionist to tech to vet, all were compassionate, knowledgeable and efficient. Like a human ER, patient is triaged immediately upon arrival so most urgent cases are treated first. Wait times can be long and cost can be high, but the care provided is priceless. I was confident my dog was... (more) - Tuna's Owner [Avg. Score: 4.8