AEC thanks the clients below for their feedback and comments. If you would like to leave a comment or upload a photo of your pet, please click here.

04/03/20
Not everything was filled in on the survey because of Coronavirus and we were not able to go inside. That said I can not say enough good things about this emergency veterinarian hospital. Everything was explained to us repeatedly by phone in the parking lot. Everything they did with her they updated... (more) - Mushy's Owner [Avg. Score: 5.0
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02/13/20
We brought our dog in to have them help him pass over the Rainbow Bridge. We could not have asked for more compassionate, kind, and caring people. The entire experience as very calming and peaceful. We were very pleased with the way everything went regarding this most difficult procedure. Thank... (more) - Koal's Owner [Avg. Score: 5.0
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02/05/20
Thank you so much. My kitty never made it to the hospital and they took care of her for us. I wish I could remember the vet's name, but thank you for helping us through a hard process and caring for her when we no longer could. We were allowed the time we needed to say goodbye and I couldn't ask for... (more) - Charlie's Mom [Avg. Score: 5.0
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01/03/20
I would like to say Thank You for the wonderful service you provided to my pet and myself during a very difficult time. I had never received care from you before and when my cat, Bella, started having seizures the night before Thanksgiving, you were there to help care for her. We had to make the d... (more) - Bella's Owner [Avg. Score: 4.7
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12/30/19
The staff were amazing. I was always informed and I knew what was going on at all times. Everyone was very friendly and I always felt like they actually cared about me and my dog. This was my first time ever having an emergency with one of my pets and it was nice knowing that he was being well taken... (more) - Fenrir's Owner [Avg. Score: 5.0
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12/20/19
They took great care of Diesel and I cannot thank them enough for saving his life. He had suffered a blockage from crystals in his bladder. Time was critical and he was provided care immediately. The people there really care about the animals and it shows. Thank you so very much!!!! - Diesel's Owner [Avg. Score: 5.0
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12/16/19
I want to thank the staff at AEC Rochester for taking such great care of Saddie this past Saturday night. We were extremely worried about what was happening when we notice she was developing Jaundice very suddenly. The entire staff was very friendly and supportive. The tests were done quickly, and t... (more) - Saddie's Owner [Avg. Score: 5.0
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12/14/19
Mindy was the most amazing fur family member, and we loved her dearly. We rescued her as a newborn puppy and enjoyed every second with her. Dec 4th, at age 15, Mindy suffered her second vestibular disease attack and within days it became clear that she would not recover this time. Our vet referred u... (more) - Mindy's Owner [Avg. Score: 5.0
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11/24/19
My poor dog was the victim of a dog bite and the staff at AEC Rochester was amazing! Dr. Robertson explained everything to us beforehand, took her time with him, and called herself personally to let us know how everything went. A terrifying experience was eased tremendously by all the staff! HIGHLY ... (more) - Chase's Owner [Avg. Score: 5.0
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11/18/19
I just wanted to thank all of the staff for being so kind and professional. I didn't get a chance to thank you at the time but I really do appreciate all you did for me and my sweet buster. - Buster's Owner [Avg. Score: 5.0
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