AEC thanks the clients below for their feedback and comments. If you would like to leave a comment or upload a photo of your pet, please click here.
06/25/24 Kudos to Dr. Hughes and your staff at Rochester! We wish you could be the primary care provider for Sadie, and our other dog Maizey. You folks do a great service and make pet owners very comfortable while their pet is in your care! - Sadie's Owner [Avg. Score: 5.0
]
06/22/24 Caitlyn(Kaitlyn) at the Novi office was very nice and helpful on the phone. She called this Rochester location so I could take my pet back to my "close to home" office. Very kind employee! - BeBop's Owner [No Survey Response]
06/20/24 I cannot recommend AEC (Rochester) highly enough. They agreed to see our dog, Murphy, shortly after midnight on June 16, and quickly diagnosed him with severe pancreatitis. It was our first encounter with this, but they acted swiftly and confidently in demonstrating to us it was not their first! The... (more) - Murphy's Owner [Avg. Score: 5.0
06/14/24 Staff was great. It was busy so I'm giving the extended wait grace and a 3. If we are going to be in a room for hours, could ya give us something better to sit on please. Your "client comfort" would get a resounding 1. Plastic? Wood? Hard benches and chairs. Ughh. Do better for distres... (more) - Chloe's Owner [Avg. Score: 4.5
06/11/24 From receptionist to tech to vet, all were compassionate, knowledgeable and efficient. Like a human ER, patient is triaged immediately upon arrival so most urgent cases are treated first.
Wait times can be long and cost can be high, but the care provided is priceless.
I was confident my dog was... (more) - Tuna's Owner [Avg. Score: 4.8
06/01/24 After 19 years with our cat and family member Tulip. Last night we had to make the decision that she should no longer suffer. I am so glad we contacted AEC. We were promptly put in a family room that was something I have never seen before. So much better than an actual examination room where your pe... (more) - Tulip's Owner [Avg. Score: 5.0
04/30/24 Our 16-year-old dog is coming to the end of her time with us, and the entire staff was incredibly kind and caring. Dr. Burke was very professional and answered every question with tinder care. You can tell the entire staff cares about all of the animals that pass through the doors. I am so appreciat... (more) - Sheila's Owner [Avg. Score: 5.0
04/22/24 My pregnant dog, who is three weeks away from whelping, accidentally ingested some human medication. After consulting with poison control, it was determined that she needed immediate medical attention - 11 pm on a Sunday night. Upon contacting our nearest 24-hour emergency veterinary clinic, unfortu... (more) - Roux's Owner [Avg. Score: 5.0
]
04/01/24 Thank you for being so kind and compassionate to my Murphy. Everyone was up front about the wait time and very nice as soon as we walked in. The facility was at capacity but still able to see us. The updates and details while we were there were also great. I know it can be a stressful environment, b... (more) - Murphy's Owner [Avg. Score: 5.0
Kudos to Dr. Hughes and your staff at Rochester! We wish you could be the primary care provider for Sadie, and our other dog Maizey. You folks do a great service and make pet owners very comfortable while their pet is in your care! - Sadie's Owner [Avg. Score: 5.0
Caitlyn(Kaitlyn) at the Novi office was very nice and helpful on the phone. She called this Rochester location so I could take my pet back to my "close to home" office. Very kind employee! - BeBop's Owner [No Survey Response]
Murphy
I cannot recommend AEC (Rochester) highly enough. They agreed to see our dog, Murphy, shortly after midnight on June 16, and quickly diagnosed him with severe pancreatitis. It was our first encounter with this, but they acted swiftly and confidently in demonstrating to us it was not their first! The... (more) - Murphy's Owner [Avg. Score: 5.0
Chloe
Staff was great. It was busy so I'm giving the extended wait grace and a 3. If we are going to be in a room for hours, could ya give us something better to sit on please. Your "client comfort" would get a resounding 1. Plastic? Wood? Hard benches and chairs. Ughh. Do better for distres... (more) - Chloe's Owner [Avg. Score: 4.5
Tuna
From receptionist to tech to vet, all were compassionate, knowledgeable and efficient. Like a human ER, patient is triaged immediately upon arrival so most urgent cases are treated first. Wait times can be long and cost can be high, but the care provided is priceless. I was confident my dog was... (more) - Tuna's Owner [Avg. Score: 4.8
Roscoe
- Roscoe 's Boy [Avg. Score: 4.8
Tulip
After 19 years with our cat and family member Tulip. Last night we had to make the decision that she should no longer suffer. I am so glad we contacted AEC. We were promptly put in a family room that was something I have never seen before. So much better than an actual examination room where your pe... (more) - Tulip's Owner [Avg. Score: 5.0
Sheila
Our 16-year-old dog is coming to the end of her time with us, and the entire staff was incredibly kind and caring. Dr. Burke was very professional and answered every question with tinder care. You can tell the entire staff cares about all of the animals that pass through the doors. I am so appreciat... (more) - Sheila's Owner [Avg. Score: 5.0
Roux
My pregnant dog, who is three weeks away from whelping, accidentally ingested some human medication. After consulting with poison control, it was determined that she needed immediate medical attention - 11 pm on a Sunday night. Upon contacting our nearest 24-hour emergency veterinary clinic, unfortu... (more) - Roux's Owner [Avg. Score: 5.0
Thank you for being so kind and compassionate to my Murphy. Everyone was up front about the wait time and very nice as soon as we walked in. The facility was at capacity but still able to see us. The updates and details while we were there were also great. I know it can be a stressful environment, b... (more) - Murphy's Owner [Avg. Score: 5.0