08/26/20
I am so thankful that i found this team. they were all so extremely comforting and supportive when we came to put buddy down. it was by far the hardest thing i have had to do in my life and the Novi team was very very helpful and quick. very clean, very patient and so sweet to me. if I EVER have a n... (more) - Buddy's Owner [Avg. Score: 5.0 ]

08/26/20
Visiting during Covid-19 on a Sunday was a long ordeal, but the texts and phone calls were so helpful. Your staff was so pleasant and helpful. The vet talked me through my tough choice. When the time came to let her go, they allowed me to be with her, for which I am grateful. They were very car... (more) - Brandi's Owner [Avg. Score: 5.0 ]

08/24/20
We brought our kitty Maizey to you at about midnight. We knew it wasn't going to be good. The staff were the best I've ever dealt with. Hands down. So nice and caring. The doctor was very informative and patient with us. We've had many furbabies through the years and it's never easy helping one cros... (more) - Maizey's Owner [Avg. Score: 5.0 ]

08/23/20
The vet and staff were so incredibly generous and kind. They made a very, very tough time in our lives so much easier to handle. I’m so thankful for their care of Stripes. I wanted to fill out this survey simply to say THANK YOU. Despite how busy you are, and all the challenges with COVID-19, ... (more) - Stripes's Owner [Avg. Score: 5.0 ]

08/11/20
I'm so extremely pleased with your services. Being a Sunday night and dealing with covid, you still were able to save the rest of Paisleys puppies, did it with great efficiency and we were able to take them all home in 4 hours, with mom and puppies doing fantastically. Her incision is small, ... (more) - Paisley's Owner [Avg. Score: 4.9 ]

07/29/20
My dog needed her eye removed. I had been to another ER location a couple days before and had a horrible experience so I was skeptical coming here. The staff took her in right away to make sure she had pain medication and could be evaluated right away. They had excellent communication throughout the... (more) - Suzy's Owner [Avg. Score: 5.0 ]

07/23/20
I never do reviews. I had to! The care this office showed was hands down the best emergency care service I’ve ever had between my dog and cats! I’ve been to my fair share unfortunately (with a lot of health issues). I’ve never felt more at ease. It’s crazy because I couldn&rs... (more) - Fiona 's Mommy [Avg. Score: 5.0 ]

07/22/20
[Response from owner: Thanks for taking the time to talk with me about your experience. This was an unfortunate series of 3 consecutive euthanasia cases, including one hospitalized patient whose owner had elected euthanasia after you arrived. I apologize for any miscommunication as our receptionist ... (more) - Laci's Owner [Avg. Score: 3.6 ]

07/09/20
very busy, but kept us informed. We just moved to the area a few days ago. Always scary when you don't know what is wrong with your small dog, but AEC was wonderful!! - Paisley's Owner [Avg. Score: 4.6 ]

06/22/20
We are first time guinea pig owners but did a lot of research before getting our boys. We know they can be very good at hiding health issues so when we noticed things were a little off with Inosuke we knew we had to take him in. Dr. Youatt was fantastic at explaining what was wrong with him and how ... (more) - Inosuke 's Owner [Avg. Score: 5.0 ]